Terms of Use

Who we are

imenko is a small studio that handcrafts 3D-printed nursery decor. You can reach us at zdravo@imenko.rs or via the contact form.

What we offer

Through this site you can:

• browse our products and themes
• place an order for a personalised piece (name, theme, palette, decorations)
• send a request for a fully custom commission

What we DON'T do on this site: We don't take direct payment online. Every order starts as a request — you pay cash on delivery, when the courier hands over the package, and we reserve the right to contact you by email if we need to check anything about your order.

How an order works

1. You fill in the form and submit your order request.
2. We reserve the right to contact you to verify the name spelling, your chosen options, the deadline, or anything else related to your order. If we do reach out, we begin making your piece only once everything is confirmed.
3. Payment is cash on delivery — you pay the courier when the package arrives. That's currently our only standard payment method; we reserve the right to introduce other methods in the future. In specific cases — for example if there's been an issue with a previous order of yours, for large/bulk commissions, or for fully custom pieces — we may, at our own discretion, request an upfront payment of part or all of the order amount before production begins.
4. We ship once the piece is finished. Production and shipping timeframes on the site are average estimates, not firm commitments — more on that under "What we can't guarantee" below.

Pricing

All prices on the site are in Serbian dinars and cover the cost of the piece itself, and are accurate and final in the vast majority of cases. Shipping is a flat fee shown separately in your cart and at checkout (free above the threshold noted on the site). We may change product prices from time to time, but that never affects an order you've already had confirmed.

In rare cases where the personalisation you've requested (for example an unusual combination, or a special request) requires correcting the price shown on the site, we reserve the right to adjust it. Before we begin production of the piece, we'll always let you know the new price and wait for your approval.

Personalised pieces

We make each piece especially for you. Because of that:

• Before we start making your piece, we always write to confirm the spelling of the name and every detail.
• Once production has started, we can't accept order cancellations.
• The right of withdrawal under Article 28 of the Serbian Consumer Protection Act does not apply to personalised goods made to your specification. This is a standard provision of the law.
• All sales are final — we don't accept returns or cancellations of an already-confirmed order due to a change of mind.
• If the piece arrives damaged or wrong, or you're simply not happy with it, get in touch — we'll do our best to find a solution that works for you. More details can be found on our Returns & Complaints page.

Product safety

Our pieces are decorative items for a nursery or kids' room, not toys. While we use materials considered safe and non-toxic, please keep the following in mind:

• Pieces contain small parts that can detach and present a choking hazard — keep them out of reach of babies and young children, and never leave a child unattended with the product.
• The product is not intended to be put in the mouth or used as a toy.
• Decorative elements are glued to the base. Despite careful assembly, parts can occasionally come loose or detach over time or after an impact — check the piece periodically and remove it from the child's room if you notice a damaged or detached part.
• We recommend adult supervision whenever the product is in a room a young child is in.

Your part

We ask only two things of you:

• That you give us accurate information (the name for the personalisation, your address, your contact details).
• That you let us know if anything changes — a new address, urgency, anything at all.

Our part

We commit to:

• Making every piece carefully, using materials we believe are safe for nurseries.
• Keeping you informed about your order's progress.
• Replying to every message within a reasonable time.
• Fixing any problem caused by our mistake — without argument.

What we can't guarantee

• That every piece looks exactly like the photos. 3D printing and hand-finishing mean each piece has small, natural variations. That's part of what makes this handmade rather than factory-made.
• That colours on your screen match the real piece exactly — screens render colours differently. The colours, decorations, and elements you choose in the configurator are a preference selection, not a technical spec: we reserve the right to slightly alter a colour, element, or detail if needed (for example, due to material availability), so the finished piece can deviate somewhat from the photos on the site or social media.
• That the product will look the same forever. Materials naturally degrade in quality over time. Direct sunlight, water/moisture, and how the product is cared for all affect its lifespan — care instructions are on our Care & Shipping page. We're not responsible for early or accelerated degradation caused by sun exposure, water, or inadequate care.
• That the stated production and response times (e.g. "about 7 working days" for production, "within 24h" for a reply) are final or guaranteed. These are average estimates of typical timing — actual time can be shorter or longer depending on order volume, materials availability, and other factors. We aim to deliver as fast as we can, but we don't commit to an exact deadline.
• That courier delivery times are always accurate, or that a package won't be delayed or damaged in transit. We ship on time and pack carefully, but once a package is with the courier, delivery itself is outside our control — more below.

Delivery & courier services

Our main delivery partner is Post Express. We reserve the right to use other courier services where needed, with the goal of providing the best and quickest delivery experience. We aren't responsible for delays or damage caused by the courier, but we do everything we can to resolve any issue in your favour.

If your package arrives damaged or goes missing, here's what to do:

• Damaged package: inspect the parcel when it's delivered. Report visible damage immediately to the courier and to us, and no later than the next business day — that's the window in which the courier can file an official damage report. Send us a photo of the damage at zdravo@imenko.rs too.
• Missing package: let us know as soon as possible if a package doesn't arrive within the expected time — the courier allows a claim for a missing parcel within 60 days of shipping, so it's important you tell us in time so we can start a trace.

What we do once you've reported it (replacement, a new piece) is described in our Returns policy.

Intellectual property

All content on this site — photographs, text, designs — belongs to us. You're welcome to share and tag us, but please don't use any of it commercially without checking with us first.

By placing an order, you grant us the right to use and share photos and video of the completed product and its production process on our website, social media, and wherever else we need to for promotional purposes. We hold the copyright to that material and content.

All models, designs, and files we create or produce at your request — including fully custom pieces — remain our intellectual property. Purchasing or commissioning a piece does not transfer to you any ownership of, or rights to, the design, files, or 3D model it was made from.

Changes to these terms

If we update these terms, the new version applies to new orders from the date of change. Orders we've already confirmed with you don't change.

Law and jurisdiction

Anything not covered here is governed by the laws of the Republic of Serbia. If you have any concerns or questions, feel free to contact us directly so we can find a suitable solution as quickly as possible.